1：工卡號碼：如這是您的第一次提款申請，請確保您在系統填寫的工卡號碼是準確無誤的。
2：系統申請: 會員獎金不會定期自動寄出，您需在自己的會員系統裡申請提取獎金才可收到獎金。
3：當地郵局：支票收取時間是根據當地郵局遞送的時間而定，因此可能會造成延遲。
4：系統地址：如果您的會員系統地址不完整也會導致郵局延期遞送。
*如果超過1個月沒有收到支票，可以聯繫客服申請重新寄出。
YiJia US&Canada Customer Service
億嘉加拿大，美國客服
YiJia US&Canada Customer Service
億嘉加拿大，美國客服
億嘉美國&加拿大公眾號
If you can’t log into your account, please check the following possible issues:
1. Incorrect Password
If you forget your password, simply contact our Customer Service representatives for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or contact +1-888-991-0924. For security reasons, to reset your password, you will need to provide your member ID and a copy of your photo IDs such as driver’s license.
2. Incorrect Member ID
Make sure your member ID is correct, if you have forgotten your member ID, please check your email history, you should receive the account information when you first registered as a member. Or contact customer service for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or contact +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo ID such as a driver license.
3. Account Deactivated
As a new member, your account can be deactivated if you do not purchase products within the next 72 hours upon registration. To re-activate your account, please contact our Customer Service for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or call +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo IDs such as a driver’s license. Once we have received your request, our IT department will help to re-activate your account. Please try to log in and check your account after 7 PM (PST).
*Please note that if you do not make any purchase within 12 hours once your account is re-activated, it will be deactivated again.
*If your request is sent during weekends or holidays, there will be a short delay.
4. Locked Account
Your account will be locked if you typed in your password incorrectly for five times in a row. To unlock your account, please contact our Customer Service representatives for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or call +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo IDs such as a driver’s license.
For security reasons, to reset your password, you will need to provide your member ID and a copy of your photo IDs such as driver’s license. You may send your request via email to info@yjcanada.com, or via our WeChat account, yjcsr 01. Once we have received and verified the required information and document, our representative will contact you for further steps.
Coming Soon
Coming Soon
You can log onto our member system via www.yijia.ca, simply click on the “login” option on the top right corner of our website. Or, you can visit www.yjmember.com directly. Upon logging in, you may make a purchase, change your password, and check your order status, commission details, your family trees, etc.