為了確保您賬戶的安全性，如需申請重置密碼，請提供您的會員編號以及會員窗口，并附上有本人照片的證件复印件如駕照等。您可以通過登錄www.yijia.ca或www.yijia.us實時聊天聯系到我們的在線客服，或發送電子郵件到加拿大info@yjcanada.com或美國info@yjmaione.com，或聯系加拿大客服熱線+1-888-991-0924或美國客服熱線+1 818 937 2480。客服人員核查信息一致并完成更改後，會跟您確認更改業務已完畢。
YiJia US&Canada Customer Service
億嘉加拿大，美國客服
億嘉美國&加拿大公眾號
If you can’t log into your account, please check the following possible issues:
1. Incorrect Password
If you forget your password, simply contact our Customer Service representatives for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or contact +1-888-991-0924. For security reasons, to reset your password, you will need to provide your member ID and a copy of your photo IDs such as driver’s license.
2. Incorrect Member ID
Make sure your member ID is correct, if you have forgotten your member ID, please check your email history, you should receive the account information when you first registered as a member. Or contact customer service for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or contact +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo ID such as a driver license.
3. Account Deactivated
As a new member, your account can be deactivated if you do not purchase products within the next 72 hours upon registration. To re-activate your account, please contact our Customer Service for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or call +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo IDs such as a driver’s license. Once we have received your request, our IT department will help to re-activate your account. Please try to log in and check your account after 7 PM (PST).
*Please note that if you do not make any purchase within 12 hours once your account is re-activated, it will be deactivated again.
*If your request is sent during weekends or holidays, there will be a short delay.
4. Locked Account
Your account will be locked if you typed in your password incorrectly for five times in a row. To unlock your account, please contact our Customer Service representatives for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or call +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo IDs such as a driver’s license.
For security reasons, to reset your password, you will need to provide your member ID and a copy of your photo IDs such as driver’s license. You may send your request via email to info@yjcanada.com, or via our WeChat account, yjcsr 01. Once we have received and verified the required information and document, our representative will contact you for further steps.
Coming Soon
Coming Soon
You can log onto our member system via www.yijia.ca, simply click on the “login” option on the top right corner of our website. Or, you can visit www.yjmember.com directly. Upon logging in, you may make a purchase, change your password, and check your order status, commission details, your family trees, etc.