In order to ensure your account security, if you need to apply for a password reset, please provide your membership number and membership window, and attach a copy of your ID document with a photo, such as your driver’s license. You can contact our online customer service for a live chat by logging in to www.yijia.ca or www.yijia.us, or by emailing us at info@yjcanada.com for Canada or info@yjmaione.com for the United States, or by contacting our YiJia Canada customer service hotline at +1-888-991-0924 & YIJIA US at +1 818 937 2480. Once the customer service personnel have confirmed that your information is correct and have processed the change, they will confirm with you that the password change has been completed.