• 繁體中文
  • 繁體中文
home/Help/Membership/How do I reset my password on my member account?

How do I reset my password on my member account?

In order to ensure your account security, if you need to apply for a password reset, please provide your membership number and membership window, and attach a copy of your ID document with a photo, such as your driver’s license. You can contact our online customer service for a live chat by logging in to www.yijia.ca or www.yijia.us, or by emailing us at info@yjcanada.com for Canada or info@yjmaione.com for the United States, or by contacting our YiJia Canada customer service hotline at +1-888-991-0924 & YIJIA US at +1 818 937 2480. Once the customer service personnel have confirmed that your information is correct and have processed the change, they will confirm with you that the password change has been completed.

Was this helpful?

4 Yes  1 No
Related Articles
  • How can I join your team?
  • How to use “Payment by Friend”?
  • Why have I not received a refund?
  • How do I cancel an order?
  • Why do I need to leave my ID document when changing my SIN? (for Canada)
  • Why don’t I see my commission generation record in the “Personal Sales Award” on the personal center homepage?
Leave A Comment Cancel reply

Popular Articles
  • How do I log into my YiJia member account?
  • How do I reach YiJia if I need assistance?
  • I can’t log into my member account.
  • How do I reset my password on my member account?
  • Where can I get the latest news about YiJia?
Help Centre Categories
  • General
  • Marketing
  • Products
  • Membership
  • Orders & Shipping
Vancouver:
Suite 220, 4600 Jacombs Road,
Richmond, BC, V6V 3B1, Canada
Monday: 10:00AM – 7:00PM
Tuesday to Friday: 9:00AM – 7:00PM
Saturday: 10:00AM – 6:00PM

Toronto:
Unit 503, 50 Minthorn Blvd
Markham, ON, L3T7X8, Canada
Monday to Friday
10:00AM – 7:00PM
Saturday
10:00AM – 6:00PM

New York:
Suite # 10B, 136-33 37th Avenue
Flushing, New York 11354, USA
Monday to Saturday
11:00AM – 8:00PM
Support Centre Categories
  • General
  • Marketing
  • Products
  • Membership
  • Orders & Shipping
Contact

Customer Support
Call Center: +1 888 991 0924

Sign Up For Our Newsletter

We will keep you posted around the latest news, promotions, exclusive product previews, and more.

Select list(s) to subscribe to


By submitting this form, you are consenting to receive marketing emails from: YiJia North America, Suite220, Richmond, BC, V6V3B1, http://www.yijia.ca. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact
  • © 2020 Copyright reserved by YIJIA | Powered by AMPLUS

YiJia US&Canada Customer Service

億嘉加拿大,美國客服

億嘉美國&加拿大公眾號

I can’t log into my member account.

If you can’t log into your account, please check the following possible issues:

1. Incorrect Password

If you forget your password, simply contact our Customer Service representatives for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or contact +1-888-991-0924. For security reasons, to reset your password, you will need to provide your member ID and a copy of your photo IDs such as driver’s license.

2. Incorrect Member ID

Make sure your member ID is correct, if you have forgotten your member ID, please check your email history, you should receive the account information when you first registered as a member. Or contact customer service for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or contact +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo ID such as a driver license.

3. Account Deactivated

As a new member, your account can be deactivated if you do not purchase products within the next 72 hours upon registration. To re-activate your account, please contact our Customer Service for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or call +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo IDs such as a driver’s license. Once we have received your request, our IT department will help to re-activate your account. Please try to log in and check your account after 7 PM (PST).

*Please note that if you do not make any purchase within 12 hours once your account is re-activated, it will be deactivated again.

*If your request is sent during weekends or holidays, there will be a short delay.

4. Locked Account

Your account will be locked if you typed in your password incorrectly for five times in a row. To unlock your account, please contact our Customer Service representatives for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or call +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo IDs such as a driver’s license.

How do I reset my password on my member account?

For security reasons, to reset your password, you will need to provide your member ID and a copy of your photo IDs such as driver’s license. You may send your request via email to info@yjcanada.com, or via our WeChat account, yjcsr 01. Once we have received and verified the required information and document, our representative will contact you for further steps.

Where can I get the latest news about YiJia?

Coming Soon

How do I reach YiJia if I need assistance?

Coming Soon

How do I log into my YiJia member account?

You can log onto our member system via www.yijia.ca, simply click on the “login” option on the top right corner of our website. Or, you can visit www.yjmember.com directly. Upon logging in, you may make a purchase, change your password, and check your order status, commission details, your family trees, etc.