If you are unable to sign in to your account, please check the following possible issues:
- The password is incorrect
If you have forgotten your password, please contact our customer service representative. You can contact our online customer service for a live chat by logging in to www.yijia.ca or www.yijia.us, or by emailing us at info@yjcanada.com for Canada or info@yjmaione.com for the United States, or by contacting our YiJia USA&Canada customer service hotline at +1-888-991-0924. For security reasons, if you need to reset your password, you will need to provide your member ID and a photo ID such as your driver’s license.
- The member ID is incorrect
Please confirm that your member ID is correct. If you have forgotten your member ID, please search for your email history and you will receive the relevant account information when you first sign up for membership. You can also contact our YiJia USA&Canada Customer Service Center for assistance. You can contact our online customer service for a live chat by logging in to www.yijia.ca or www.yijia.us, or by emailing us at info@yjcanada.com for Canada or info@yjmaione.com for the United States, or by contacting our YiJia USA&Canada customer service hotline at +1-888-991-0924. For security reasons, if you need to reset your password, you will need to provide your member ID and a photo ID such as your driver’s license.
- The account is frozen
As a new member, if you do not purchase a product within 72 hours after registration, your account will be frozen. To activate your account, please contact our customer service representative for assistance. You can contact our online customer service for a live chat by logging in to www.yijia.ca or www.yijia.us, or by emailing us at info@yjcanada.com for Canada or info@yjmaione.com for the United States, or by contacting our YiJia USA&Canada customer service hotline at +1-888-991-0924. For security reasons, if you need to reset your password, you will need to provide your member ID and a photo ID such as your driver’s license. Once we receive your request, our relevant department will help you activate your account. Please try logging in after 7 pm and check your account.
*Please note that if you have not made any purchase within 12 hours after your account has been activated, your account will be frozen again.
*If you send an activation request on weekends or holidays, the response will be slightly delayed.
- The account is locked
If you have entered a wrong password five times in a row, your account will be locked. To activate your account, please contact our customer service representative for assistance. You can contact our online customer service for a live chat by logging in to www.yijia.ca or www.yijia.us, or by emailing us at info@yjcanada.com for Canada or info@yjmaione.com for the United States, or by contacting our YiJia USA&Canada customer service hotline at +1-888-991-0924. For security reasons, if you need to reset your password, you will need to provide your member ID and a photo ID such as your driver’s license.
