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home/Help/General/How do I reach YiJia if I need assistance?

How do I reach YiJia if I need assistance?

Canada:

Live Chat: www.yijia.ca

Customer Service Hotline: +1-888-991-0924

Customer Service Email: info@yjcanada.com

Customer Service WeChat: yjcsr01

Customer Service Hours: Monday: 10:00AM – 7:00PM

Tuesday to Friday: 9:00AM – 7:00PM

Saturday: 10:00AM – 6:00PM

 

United States:

Live Chat: www.yijia.us

Customer Service Hotline: +1-818-937-2480

Customer Service Email: info@yjmaione.com

Customer Service WeChat: yijiaus

Customer Service Hours: Monday to Friday: 10:00AM – 7:00PM

*Based on Pacific Time.

* Please be sure to have your personal information, such as your Member ID, Region and Full Name.

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Vancouver:
Suite 220, 4600 Jacombs Road,
Richmond, BC, V6V 3B1, Canada
Monday: 10:00AM – 7:00PM
Tuesday to Friday: 9:00AM – 7:00PM
Saturday: 10:00AM – 6:00PM

Toronto:
Unit 503, 50 Minthorn Blvd
Markham, ON, L3T7X8, Canada
Monday to Friday
10:00AM – 7:00PM
Saturday
10:00AM – 6:00PM

New York:
Suite # 10B, 136-33 37th Avenue
Flushing, New York 11354, USA
Monday to Saturday
11:00AM – 8:00PM
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Customer Support
Call Center: +1 888 991 0924

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YiJia US&Canada Customer Service

億嘉加拿大,美國客服

億嘉美國&加拿大公眾號

I can’t log into my member account.

If you can’t log into your account, please check the following possible issues:

1. Incorrect Password

If you forget your password, simply contact our Customer Service representatives for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or contact +1-888-991-0924. For security reasons, to reset your password, you will need to provide your member ID and a copy of your photo IDs such as driver’s license.

2. Incorrect Member ID

Make sure your member ID is correct, if you have forgotten your member ID, please check your email history, you should receive the account information when you first registered as a member. Or contact customer service for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or contact +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo ID such as a driver license.

3. Account Deactivated

As a new member, your account can be deactivated if you do not purchase products within the next 72 hours upon registration. To re-activate your account, please contact our Customer Service for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or call +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo IDs such as a driver’s license. Once we have received your request, our IT department will help to re-activate your account. Please try to log in and check your account after 7 PM (PST).

*Please note that if you do not make any purchase within 12 hours once your account is re-activated, it will be deactivated again.

*If your request is sent during weekends or holidays, there will be a short delay.

4. Locked Account

Your account will be locked if you typed in your password incorrectly for five times in a row. To unlock your account, please contact our Customer Service representatives for assistance. You can reach them via our Live Chat on www.yijia.ca, send an email to info@yjcanada.com, or call +1-888-991-0924. For security reasons, you will need to provide your member ID and a copy of your photo IDs such as a driver’s license.

How do I reset my password on my member account?

For security reasons, to reset your password, you will need to provide your member ID and a copy of your photo IDs such as driver’s license. You may send your request via email to info@yjcanada.com, or via our WeChat account, yjcsr 01. Once we have received and verified the required information and document, our representative will contact you for further steps.

Where can I get the latest news about YiJia?

Coming Soon

How do I reach YiJia if I need assistance?

Coming Soon

How do I log into my YiJia member account?

You can log onto our member system via www.yijia.ca, simply click on the “login” option on the top right corner of our website. Or, you can visit www.yjmember.com directly. Upon logging in, you may make a purchase, change your password, and check your order status, commission details, your family trees, etc.