RETURN
YJ International Group, Inc. aims at providing high quality product and excellent service to our retail customers and members. If a customer would like to return any products that are purchased through Yi Jia International U.S. member website, we will provide 100% refund on the returned product (i) if the product is returned within 28 DAYS OF THE ORIGINAL SHIP DATE OF THE ORDER, and (ii) regardless of whether the product has been open or used, is re-stockable or resalable. The customer is responsible for the cost of returning the product.
YJ International Group, Inc. will not be responsible for the products that are purchased through any Yi Jia International individual member/distributor or other Yi Jia International affiliated parties outside of the U.S.
RETURNING BY MAIL (U.S.)
4. Complete the member application form, which can be downloaded from Yi Jia International U.S. member system, indicating cancel order, the invoice number of the order, the purchase date, and the reason for return. Applicant’s information and both applicant and applicant’s upline’s signatures are also required to be clearly filled in the form.
5. Contact call center at +1-818-937-2480, meanwhile email your return request with the filled member application form to info@yjmaione.com
6. Send the returned product with the member application form as well as the order invoice or the packing list to the following address.
YJ International Group, Inc.
17800 Castleton St. Ste 165
City of Industry, CA 91748
Please note that it can take up to a few weeks for the returned product to arrive at our office depending on your returned shipment method. Once your returned product is received at our office, we will start to process your return and refund request.
RETURNING IN BRANCH OFFICES (U.S.)
3. Complete the member application form, which can be downloaded from Yi Jia International U.S. member system, indicating cancel order, the invoice number of the order, the purchase date, and the reason for return. Applicant’s information and both applicant and applicant’s upline’s signatures are also required to be clearly filled in the form.
4. Bring the returned product with the member application form as well as the order invoice or the packing list to a U.S. branch office.
REFUND
All refunds will be credited to your original form of payment. If there is any previously paid commission related to your returned product, the paid commission could be deducted from your refund. Refund process can take up to 30 days to complete upon receiving your returned product. Shipping charge is not refundable.
Please note that if you pay by credit card, it may take a few more days until your bank posts the refund to your account after we credit the refund to your bank.